AC Installation in Minneapolis-St. Paul Metro Area

UPDATE:
7/22/2025 Visit - Worked with Paul M. on a water heater flush. Paul was friendly and educational, explaining what he was doing and why. I was left with no questions about the work being performed. We also chatted about some shared pop culture mythos we had in common while waiting for the water heater to flush.

Paul was easy to work with: professional and friendly. I would highly recommend him for plumbing work. Genz-Ryan's greatest appeal, in my opinion, is their technician's customer service and expertise. Paul and Joe's work this week helped solidify that to me, as a customer.

7/21/2025 Visit - Continued work with GR, this time for a free electrical consultation. I worked with a tech. named Joe W. He was more than happy to do the full home inspection while I shadowed him, asking questions along the way to which he answered the ones he knew and didn't try to answer ones he didn't know, general housing questions, not electrical. We related through shared pop culture interests and had good conversation as going through the proper electrical checks. When the inspection was done, he ran through the items noted on his inspection, have an estimated work order cost and answered my questions again regarding the work. When the estimate came through, there was no surprise as this was the amount we discussed. Joe W. was easy to work with, knowledgeable and professional. I would highly recommend working with Joe W. and getting to know him better. Thanks Joe!

The new unit had been installed while I was out of town. I had a friend at the house to let the techs. in for the install. The install went well enough but the new furnace had not been delivered on the day of the install. A minor hiccup. This review is for the install of the Resideo monitoring device used to employ Genz-Ryan's HomePulse subscription service. I enrolled in this for the peace-of-mind selling point advertised and the value carried with the home if I desire to sell in the future. The technician that performed the install for the Resideo device was Anthony A. He allowed me to shadow him for the duration of the install and answered the many questions I had. There were network connectivity issues leading to this install taking around three hours. In this time we did chat quite a bit which led to me learning more about home HVAC systems and the harmony they can produce. I enjoyed the time with Anthony quite a bit and appreciated his knowledge and expertise. He also informed me he has a little one on the way, scheduled for delivery in January. I hope the delivery goes smooth and wish him and his family well for future endeavors. I hope the sleepless nights aren't too taxing, Anthony! ✌️

I had to call Genz-Ryan to investigate a furnace issue. I did a fair amount of research before their arrival and tried to fix a few things myself but was in the weeds so had to call in professionals. I was sad to realize purchasing a new furnace would be the move since I had a cracked heat exchanger on a 19 year old furnace. I was presented the information on different levels of furnace efficiency (80% vs. 90%) and clearly understood the pros and cons of both lines of appliance. The techs. that performed this guided presentation and explanation were Mike H. and Evan. They acted with professionalism and communicated with clarity. I was at no point confused on what was happening and why. We also spoke with Shane L., one of the design techs. who summarized the options and a decision was made. These gentlemen were kind-hearted and transparent with their explanations. I wasn't in the best of mood to add another home expense to the ledger but these previously mentioned gentlemen were very easy to work with. I would be happy to work with them again!

Excellent service! Prompt. Thorough. Have used in the past and will continue to do so. Shout out to my Technician, Lucas who was awesome!

Ours was a tag-team effort. We had water collecting on the floor of our mechanical room. Note the pictures of our nightmare of how the furnace, humidifier, elements of the AC with the water heater crammed in for good measure. The water shut off valves required Houdini skills to access. Genzryan sent Eulises out on Wednesday who investigated the source of the leak. Determined it was from a joint behind and near the bottom of the water heater. Basically not where it could be accessed. Eulises checked every other possibilities and documented the dilemma since there is no access to the rear of the water heater. He was thorough in his recommendations which required a plumber to make the repair but also create an access panel through the garage wall to make the repair. Jack drew the short straw. Jack had been out previously for a repair on our kitchen faucet. Jack already reviewed Eulises’ photos and set to work creating an access panel, repairing our leak and relocating the shut off valves for better accessibility. We are so thankful for the work and time of Ralph and Jack to not only repair the leak but in solving the contortions to turning off the outside faucets in the winter.

Great and friendly services. Love the options and detail walk through with no pressure

Ryan was very knowledgeable and did awesome job

I could not have been happier with Jay! He was professional, polite and extremely knowledgeable. He understood my needs and also educated me on what should be needed to complete my project. Above all he was honest with me and that means everything to me. Overall a great experience and he should be rewarded for his customer service!!!

Great customer service and was very professional. Would recommend to anyone in need of HVAC work.

Jacob was outstanding at quickly finding and addressing our burst pipe. He explained everything thoroughly, was meticulous about taking photos & video for our insurance company, and empathetic about our flooding.