Minneapolis-St. Paul Water Heater Services

Ryan was very knowledgeable and did awesome job

I could not have been happier with Jay! He was professional, polite and extremely knowledgeable. He understood my needs and also educated me on what should be needed to complete my project. Above all he was honest with me and that means everything to me. Overall a great experience and he should be rewarded for his customer service!!!

Great customer service and was very professional. Would recommend to anyone in need of HVAC work.

Jacob was outstanding at quickly finding and addressing our burst pipe. He explained everything thoroughly, was meticulous about taking photos & video for our insurance company, and empathetic about our flooding.

I had the pleasure of working with Allen with Gens-Ryan when he came to look at the issue in my air duct, and I couldn’t be more impressed. He was prompt, professional, and incredibly knowledgeable.
Allen did a great job diagnosing our extreme condensation on the air duct issue. Clearly explained and demonstrated the problem. Took the time to answer all my questions and was helpful in talking through options. I have seen many a service technician come in, take care of the "basic" and out in no time. This is not how Allen works. Not only is he meticulous about how he does his inspections, using every piece of equipment in his arsenal, he took the time to explain to me what he was doing, why he was doing it. I highly recommend Gens-Ryan Heating, Cooling, Plumbing, & Electrical

Ryan A, easy to work with and knows what hes doing. Makes quick work of the project and finds the best solution quickly

Amazing, professional, friendly service. Thank you!

UPDATE:
7/21/2025 Visit - Continued work with GR, this time for a free electrical consultation. I worked with a tech. named Joe W. He was more than happy to do the full home inspection while I shadowed him, asking questions along the way to which he answered the ones he knew and didn't try to answer ones he didn't know, general housing questions, not electrical. We related through shared pop culture interests and had good conversation as going through the proper electrical checks. When the inspection was done, he ran through the items noted on his inspection, have an estimated work order cost and answered my questions again regarding the work. When the estimate came through, there was no surprise as this was the amount we discussed. Joe W. was easy to work with, knowledgeable and professional. I would highly recommend working with Joe W. and getting to know him better. Thanks Joe!

The new unit had been installed while I was out of town. I had a friend at the house to let the techs. in for the install. The install went well enough but the new furnace had not been delivered on the day of the install. A minor hiccup. This review is for the install of the Resideo monitoring device used to employ Genz-Ryan's HomePulse subscription service. I enrolled in this for the peace-of-mind selling point advertised and the value carried with the home if I desire to sell in the future. The technician that performed the install for the Resideo device was Anthony A. He allowed me to shadow him for the duration of the install and answered the many questions I had. There were network connectivity issues leading to this install taking around three hours. In this time we did chat quite a bit which led to me learning more about home HVAC systems and the harmony they can produce. I enjoyed the time with Anthony quite a bit and appreciated his knowledge and expertise. He also informed me he has a little one on the way, scheduled for delivery in January. I hope the delivery goes smooth and wish him and his family well for future endeavors. I hope the sleepless nights aren't too taxing, Anthony! ✌️

I had to call Genz-Ryan to investigate a furnace issue. I did a fair amount of research before their arrival and tried to fix a few things myself but was in the weeds so had to call in professionals. I was sad to realize purchasing a new furnace would be the move since I had a cracked heat exchanger on a 19 year old furnace. I was presented the information on different levels of furnace efficiency (80% vs. 90%) and clearly understood the pros and cons of both lines of appliance. The techs. that performed this guided presentation and explanation were Mike H. and Evan. They acted with professionalism and communicated with clarity. I was at no point confused on what was happening and why. We also spoke with Shane L., one of the design techs. who summarized the options and a decision was made. These gentlemen were kind-hearted and transparent with their explanations. I wasn't in the best of mood to add another home expense to the ledger but these previously mentioned gentlemen were very easy to work with. I would be happy to work with them again!