Warranty Information

Our AC died during the hottest week in Summer of 2022. I called CenterPoint for service and they said they'll get to me in two weeks. I called Genz-Ryan on a recommendation from my in-laws and they had someone out the next morning helping me sort out what to do next. They are extremely prompt and professional. Every tech I worked with explained what they were doing and kept me informed on every step of the process. They might not be the cheapest company to go with, but if you want something done right, they seem like the correct company 🙂

Update for 2024- Had some extensive plumbing work done to fix some incredibly wild decisions the prior owner had made. Also replaced the water heater and softener. This was a multi-day project, but the crew was incredibly friendly and considerate. Everything has been running smoothly since!

Update for 2026- Had some plumbing work done this week and Jacob was phenomenal. Both with answering all my questions and explaining every step of the way. He was very considerate to keep certain doors closed as to not let cats in the basement or out of the house and his persistence to get everything done on the same day and not stretch the project into the weekend (probably for both our sakes :).

Genz remains to be a fantastic company to work with. Again, their prices are a big higher, but the quality they provide and commitment they have to maintaining that quality if something goes wrong is second to none.

Ryan L assisted with cleaning out our vents Nov 2026, he was super helpful and patient. Kept me informed every step of the way and also allowed us to move the cats between rooms. Thanks Ryan!

Steffon did an exceptional job in challenging conditions with cluttered surroundings to rid cement laundry tub & install a new tub with new fittings when he was here to specifically to deal with main shut off per Minnetonka’s requirement. Always pleasant.

Francisco and Angel and Jacob all worked exceedingly well! Thanks!

Damien Wendt was great. Informative and thorough.

Nawaf did fantastic work. Give the young man a raise.

Great job! Excellent professional team who made certain everything worked to our satisfaction. The work required a followup visit which was completed with priority (next morning service). Jeremy and Kurtis are top notch skilled tradesmen, and kind and considerate guests in our home.
Highly recommended!

Super helpful patient and knowledgeable

The plumber Eulises Lagunas was very knowledgeable, courteous and answered all of our questions. He gave us excellent service. He explained the plumbing issues and options. The work will be major and costly but we trust him and Genz-Ryan.

Michael was the electrician that came out didn’t inspection. It was very thorough. He was very informative very friendly. Excellent customer service

Ryan A. arrived to issue the quote that we requested to have our water heater replaced along with a non-functional water softener. Although it was not "cheap" by some standards, the service and overall quality of product, workmanship, and installation were top-tier. We are replacing previous owners quick fixes. When we do, it's to the highest level. Ryan covered everything that we had questions on, and was great to work with.

Great experience with Dylan and Mike! Really nice guys and took lots of time explaining the “what and why” we needed to make the best decision for our home.

Shea (our installation technician) was awesome. He arrived early, and had a new water heater and softener completely replaced, and various other mechanical room adjustments done by 3:00 PM. Outstanding service without a doubt - especially because the mechanical room in our home is packed tight like a sardine can !

Joe L was fantastic and helped with a bunch of random problems found in our house. Was efficient and communicated through the whole process. Thanks so much!

Francisco and Jacob did a excellent job, very easy to work with.

Very professional, worked clean and neat .

I have used Genz Ryan four times and have always had a good experience. Pricing is always fair. I like that I can text to set up appointments and check on when a technician will arrive.
Ryan did an amazing job. Great communication.

Levi stopped over this weekend to diagnose an issue with our furnace. He was able to quickly diagnose a faulty modulating gas valve. Unfortunately, he had to order the part, but clearly communicated the issue and scheduled the replacement within 2 days. Levi provided outstanding service and I trust the new valve will last considerably longer. Thanks, Levi! I appreciate you helping keep our house warm as the Minnesota season turns colder.

Ben was amazing in troubleshooting and fixing our thermostat. He was so personable, knowledgeable, and helpful. Great experience and will definitely contact this company for any future issues that arise.